Privacy Policy

Riverwalk Athletic Club (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a secure, transparent, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our athletic club, including in-person services, our website riverwalkac.com, and our mobile application (the “App”) identified as Riverwalk Athletic Club.

This Policy applies to all information collected through your membership with Riverwalk Athletic Club, as well as through our digital platforms. Where permitted by your device settings and with your consent, our mobile App (Riverwalk Athletic  Club App) may also collect location data to enhance functionality and improve your experience.

Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact information
  • Billing and payment details
  • Membership and attendance records
  • Fitness classes or event participation data to track participant attendance and ensure space requirements.

b. Device and Usage Information (Digital Platforms & Riverwalk Athletic Club App)

  • Device type and operating system
  • IP address
  • App and website usage data and interactions
  • Cookies and similar tracking technologies

c. Location Data (Riverwalk Athletic Club Mobile App)

  • The Riverwalk Athletic Club App collects location data only after the user has granted permission. This includes background location access to support a core feature that detects when a user is near a facility location and enables a seamless check-in experience by prompting access to their access card barcode. Location data is processed on device to trigger relevant notifications and is not stored by the Riverwalk Athletic Club App, nor is it stored on our servers or shared with any third parties. Users can manage or disable location permissions at any time through their device settings. You may control or disable location tracking at any time through your device settings.

How We Use Your Information

We use your information to:

  • Manage memberships, accounts, and facility access
  • Process payments, billing, and renewals
  • Schedule classes, training sessions, and appointments
  • Communicate important updates, promotions, and notifications
  • Provide personalized services, including location-based features within the Riverwalk Athletic Club App
  • Improve our facilities, services, and digital platforms
  • Maintain safety, security, and fraud prevention

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers (e.g., payment processors, software platforms, and cloud storage providers)
  • Trainers, coaches, or staff as necessary to deliver services
  • Legal or regulatory authorities when required by law or to protect our rights
  • Business partners in connection with a merger, acquisition, or asset sale

All third parties are required to protect your information and use it only for authorized purposes.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, both within our physical facilities and across our digital systems. While we take reasonable steps to secure your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your information
  • Withdraw consent for certain data processing (including location data collection)
  • Opt out of marketing communications

To exercise your rights, contact us at: [email protected]

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including maintaining membership records, complying with legal obligations, and resolving disputes.

Third-Party Services

Our website and Riverwalk Athletic Club App may include links to third-party services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

Children’s Privacy

Our services, including our App and athletic club facilities, are not intended for individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted within the Riverwalk Athletic Club App and/or at our facility, and the effective date will be revised accordingly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 225 Water St., Binghamton, NY 13902